Privacy Policy

1. Who we are

TwoTen Consult is a technology product and advisory firm registered in Dubai, United Arab Emirates. This policy explains how we collect and use personal data submitted through this website.

2. Data we collect

When you submit the contact form on this website, we collect the following information:

• Name
• Organisation
• Email address
• Message content

When you interact with our AI chat agent, the content of that conversation may be stored for the purpose of following up on your enquiry.

3. How we use your data

Data collected through the contact form and AI agent is used solely to respond to your enquiry and, where relevant, to follow up on a potential engagement. We do not use your data for marketing purposes without your explicit consent.

4. Data sharing

We do not sell, rent, or share your personal data with third parties, except where required by law or where strictly necessary to deliver the service you have requested (for example, cloud infrastructure providers who process data on our behalf under appropriate data processing agreements).

5. Data retention

Personal data collected via the contact form and AI agent is retained for a maximum of 12 months from the date of collection, after which it is permanently deleted. If an engagement is entered into, data may be retained for the duration of that engagement and for any statutory retention period that follows.

6. Your rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you. To exercise these rights, contact us at info@twotenconsult.com. We will respond within 30 days.

7. Cookies

This website does not use tracking or advertising cookies. We may use session-level storage to maintain context within a single visit (for example, to preserve chat history while you are on the site). This data is not transmitted to third parties.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.